At Clipjoint Hair Collective, we're proud to be a family-focused salon. We understand that life with work, children, illness and unexpected events doesn't always go to plan, and we'll always do our best to be understanding.

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When an appointment is booked, that time is reserved especially for you. Last-minute cancellations or missed appointments can make it difficult for our team to offer that time to other clients.

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To help us care for everyone's time, we kindly ask that you provide at least 12 hours' notice if you need to cancel or reschedule your appointment.

Appointments cancelled with less than 12 hours' notice will require a 20% deposit to secure your next booking.

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No-show appointments (where you do not attend and have not contacted us) will incur a 50% cancellation fee of the booked service.

Thank you for your understanding and support. Your consideration helps us continue to provide the best possible service to all of our clients.